RECEIPT OF GOODS:
The goods when received will contain a delivery note, which should be checked carefully upon arrival for the correct number of parcels, signs of parcel abuse and correct content of parcels. If the outside of a package or parcel appears damaged, sign but state 'Damaged' on the carriers receipt.
UNDER NO CIRCUMSTANCES SIGN FOR THE CONSIGNMENT AS 'UNCHECKED' OR WORDS TO THAT EFFECT. Any discrepancy should be notified to us immediately.

CLAIMS, SHORTAGES AND MISSING GOODS:
Notification of damage or shortage must be made to The Company in writing within three days of receipt of the goods. If goods are damaged you may refuse delivery and inform us immediately. Notification regarding non-delivery of the whole or part of a consignment must be made to the company within 14 days from the invoice date otherwise no claim can be entertained. Please do not attempt to return any goods until advised to do so by the company.

RETURN OF FAULTY OR DEFECTIVE ITEMS:
If you return an item because of an error on our part, or it is defective, we will refund your reasonable costs in returning it to us. The item(s) must be returned within 30 days of purchase.
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

Please e-mail returns@eveque.co.uk quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

RETURN OF UNWANTED GOODS:
Goods may only be returned subject to permission from The Company. A charge will be imposed for handling and carriage. Any customer wishing to return unwanted goods should inform the company within seven days of receipt of the goods.

GUARANTEE:
The Company offers a standard guarantee of 12 months from date of invoice against faulty materials or workmanship for all its products unless stated otherwise on the invoice.

This returns policy does not affect your statutory rights.

CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000:
The Consumer Protection (Distance Selling) Regulations 2000 give consumers who buy goods or services at a distance a number of protections. These protections go beyond those available to consumers who buy face to face.

The Regulations give consumers an unconditional right to cancel the order during a 7 day cooling off period. The cooling off period begins as soon as the order has been made and ends, in the case of goods, 7 working days after the day of receipt of the goods and in the case of services, 7 working days after the day the order was made. Saturdays, Sundays and public holidays are not classed as working days.

However, there are a number of exceptions to the right to cancel that may apply to orders for goods and services received from Eveque Leisure Equipment Limited. The cooling off period and right to cancel do not apply to orders for services that begin before the end of the cooling off period, bespoke goods made to the consumer's specification or clearly personalized and business-to-business transactions.